At RespondaLab, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or communicate with us.
Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read and understood this Policy.
1. Who We Are
Name: RespondaLab
Registered Address: 124 City Road, London ECIV 2NX
Contact Email: andrew @ respondalab.com
Website:www.respondalab.com
If you have any questions about this Privacy Policy or your personal information, please contact us using the details above.
2. Information We Collect
We may collect the following categories of personal information:
Information You Provide
When you contact us, request a consultation, subscribe to updates, or purchase services, we may collect:
Name
Company name
Job title
Email address
Telephone number
Billing information
Project requirements
Communications you send to us
Information Collected Automatically
When you use our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Referral source
Date and time of visits
Cookies and similar technologies
AI Project Data
Where you engage us for AI consulting, automation, software development, or machine learning services, you may provide datasets, documents, prompts, code, images, audio, or other information required to perform the agreed services.
Unless otherwise agreed in writing, you remain responsible for ensuring you have the legal right to provide such information.
3. How We Use Your Information
We use personal information to:
Respond to enquiries
Provide our services
Manage client relationships
Prepare proposals and contracts
Deliver AI consulting and development services
Improve our website
Improve our services
Send service-related communications
Send marketing communications where permitted by law
Meet legal and regulatory obligations
Prevent fraud and maintain security
4. AI Services
As an AI agency, we may use artificial intelligence technologies to assist in delivering our services.
Depending on the project, we may use:
Large Language Models (LLMs)
Machine learning systems
Automation platforms
Cloud AI services
Custom AI models
Where third-party AI providers are used, we take reasonable steps to ensure they maintain appropriate security and privacy standards.
Unless specifically agreed in writing:
Client data is used only to deliver contracted services.
We do not intentionally use confidential client information to train our own AI models.
We implement reasonable safeguards to protect client information.
Clients should avoid submitting highly sensitive personal information unless specifically requested and appropriate safeguards are in place.
5. Legal Basis for Processing (UK GDPR / GDPR)
Where applicable, we process personal information under one or more of the following legal bases:
Your consent
Performance of a contract
Compliance with legal obligations
Our legitimate business interests
Protection of vital interests where applicable
6. Cookies
Our website uses cookies and similar technologies to:
Remember user preferences
Analyse website traffic
Improve website functionality
Enhance user experience
You may disable cookies through your browser settings. Some features of the website may not function correctly if cookies are disabled.
7. Analytics
We may use third-party analytics providers such as Google Analytics or similar services to understand website usage.
These providers may collect information including:
Device identifiers
Browser information
Pages visited
Session duration
Geographic region
Referral source
Where required by law, we will obtain your consent before placing non-essential cookies.
8. Marketing Communications
If you request information from us, we may send marketing communications.
You may unsubscribe at any time by:
Clicking the unsubscribe link in our emails
Contacting us directly
9. Sharing Your Information
We do not sell your personal information.
We may share information with:
Cloud hosting providers
Payment processors
Email service providers
CRM providers
AI platform providers
Professional advisers
Regulators where legally required
Law enforcement where required by law
Each third-party provider is selected with reasonable care and is expected to maintain appropriate security standards.
10. International Transfers
Some service providers may process information outside the United Kingdom or European Economic Area.
Where international transfers occur, we take appropriate safeguards such as:
Standard Contractual Clauses
UK International Data Transfer Agreement (where applicable)
Adequacy decisions
Other lawful transfer mechanisms
11. Data Security
We implement reasonable technical and organisational measures designed to protect personal information against:
Unauthorised access
Disclosure
Alteration
Loss
Misuse
No internet transmission or electronic storage method can be guaranteed to be completely secure.
12. Data Retention
We retain personal information only for as long as necessary to:
Deliver our services
Comply with legal obligations
Resolve disputes
Enforce agreements
Maintain business records
When information is no longer required, we securely delete or anonymise it where appropriate.
13. Your Rights
Depending on your location, you may have rights including:
Access your personal information
Correct inaccurate information
Request deletion
Restrict processing
Object to processing
Withdraw consent
Data portability
Lodge a complaint with your supervisory authority
To exercise your rights, please contact us using the details provided above.
14. Children's Privacy
Our website and services are intended for businesses and adults.
We do not knowingly collect personal information from children under the age required by applicable law.
If we become aware that we have collected such information, we will take reasonable steps to delete it.
15. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.
17. Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us.
18. Complaints
If you are located in the United Kingdom and believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
We encourage you to contact us first so that we have an opportunity to resolve your concerns.
Last Updated: Monday 20 July 2026